Appointments

Urgent Requests

Please telephone us on 0114 272 5154 to make an appointment request. Our telephone lines are open while the Surgery is open. Our telephone lines are very busy and we answer calls as quickly as possible. For patient safety we currently allow a maximum of 15 calls to join our queue at any one time.

We have enabled the option for a "call back" which will allow you to request us to call you back, rather than staying in the queue, please make sure we have your up to date mobile number. When you reach the front of the queue we will call you back, but due to the volume of calls can only do this once so keep your phone nearby.

We offer a combination of face to face, telephone or econsults. Please note that in order to direct you to the clinician who will best meet your needs you will be asked a number of questions by the reception staff. Please do your best to answer their questions. They are bound by the same confidentiality rules as the clinical team and they have been asked by the doctors to gain this information from you.

Please cancel your appointment if you are unable to attend. You can do this by replying to the reminder text you recieve.

• We run an appointment only system. The GPs have between 10-15 minutes per appointment; if you have several problems and think you need more time, please let the receptionist know.
• Each appointment is for 1 person only and children under 16 should be accompanied by an adult.
• If you need to be seen urgently please ring as early as possible in the day. If we are at capacity, the receptionist will take information to pass on to the GP on call who will offer advice or direct your query to the most appropriate service.
• Some people's problems may take longer than expected and you may have to wait - please be patient.

The doctors can carry out home visits for patients who are housebound and who are more vulnerable.

We ask you to call before 11.30 am to arrange this so that we can assess the need for a visit the same day. However, this is at the doctor’s discretion and they will assess your situation over the telephone and advise you appropriately.

Our experienced Practice Nurses and Health Care Assistants are usually available to deal with the following:

• Diabetic and Asthma reviews 
• Blood pressure checks
• Dressings changes, including suture (stitch) removal
• Immunisation and injections including childhood & flu vaccinations, medication injections eg B12 etc
• Contraception - including pills, emergency contraception, depo injections, coil checks
• Smear tests
• Annual health checks
• New patient medicals
• Blood Tests
• Diet and lifestyle advice including weight loss 

• Baby checks 
• Postnatal Checks 
• Contraceptive Coils and Implant fittings
• Health Checks for people with Learning Disabilities, Serious Mental Illness, Severe Frailty
• Structured Medication Reviews 
• Mental Health assessments, therapy & support

• Physio First service to assess muscular aches and pains and provide a plan

Let us know as soon as you are pregnant and we will inform the midwife who will then contact you.

MAT B1 forms are given at over 20 weeks by your midwife, not by the Practice.

Please note we do not provide dental services. Phone your dentist if you have dental problems: your NHS dentist is contracted to treat you for emergency and routine dental care. If you do not have a dentist then please call 111 who can arrange an appointment with an emergency dental service. 
Consult the NHS 111 Advice Line or website: If you are looking for urgent advice, please phone NHS 111. Otherwise you can often find advice on the NHS website or app.